Support

Something not working, or a question about your account? Email hello@mello-meals.com. A person reads every message, and we reply as quickly as we can.

It helps to tell us what you were doing, what you expected, and what happened instead. If it involves a specific recipe, send the link.

Subscriptions and billing

Mello Pro is sold two ways, and where you bought it decides where you manage it.

Bought in the iPhone or Android app: manage and cancel it in your Apple Account or Google Play subscription settings. We cannot cancel a store subscription for you, and deleting the app does not cancel it.
Bought on the web: open Settings in Mello and choose Manage subscription.
Changed device, or reinstalled, and Pro is missing? Open Settings and tap Restore purchases.

Delete your Mello account

To delete your Mello account:

Open Mello and go to Settings.
Choose Delete account.
Confirm. The account is removed straight away.

Deleting an account removes your imported and saved recipes, meal plans, shopping lists, macro history, ratings, household membership, referrals and your sign-in details. We keep only what we must for legal or billing reasons, as set out in the privacy policy.

If you cannot sign in, email hello@mello-meals.com from the address on the account and we will delete it for you. Email the same address to request a copy of your data. A subscription bought from the App Store or Google Play has to be cancelled there separately.

Recipes and credit

Every recipe in Mello is credited to whoever made it and links back to the original. If yours is credited wrongly, or you would like it removed, email us and we will fix it. Tell us which recipe and where it came from.